RETURN POLICY
Last Updated: 15/12/2023
At It's a Kind of Magic, we prioritize delivering the freshest and highest-quality magic truffles to our valued customers. Given the unique nature of our offerings, specifically fresh and perishable magic truffles, our return policy has been adjusted to ensure your satisfaction and the quality of our products.
1 | NO GENERAL RETURNS FOR FRESH MAGIC TRUFFLES
Due to the perishable nature of our fresh magic truffles, we do not accept general returns or exchanges.
2 | RETURNS ACCEPTED ONLY FOR DAMAGED OR INCORRECT PRODUCTS
Returns will only be considered in cases of defect, damage, or if the wrong product has been delivered.
3 | REPORTING ISSUES
If you receive damaged, defective, or incorrect magic truffles, please contact our customer service team within 2 days of receiving your order. You can reach us via WhatsApp.
4 | PROVIDING REQUIRED INFORMATION
When reporting an issue, please provide your order number, a detailed description of the problem and supply us with photos if possible. This information will assist us in resolving the issue promptly.
5 | ASSESSMENT AND SOLUTION
Our team will assess the reported issue. If it meets the criteria for a return, we will provide instructions for returning the magic truffles.
6 | REFUND OR REPLACEMENT
Depending on the nature of the issue, we offer a refund or replacement for the affected magic truffles. The decision is made at our discretion.
6 | SHIPPING FOR RETURNS
If a return is necessary, we will provide instructions for the return process. The cost of return shipping may be covered by us, depending on the circumstances.
IMPORTANT NOTE
We kindly ask you to consider that, given the freshness of our magic truffles, we encourage customers to carefully inspect their order before completing the purchase to avoid any uncertainties.
We appreciate your understanding of our return policy for fresh magic truffles. If you have any questions or concerns, please feel free to contact our customer service team.
Thank you for choosing It's a Kind of Magic for your fresh and high-quality magic truffles.